Appearing below is what we refer to as “passenger points of contact”. In an effort to improve our service to our valued stakeholders our passengers can use the following methods to reach us.

  1. Our Toll-Free SMS (Mahala SMS) = 30606
  2. Our e-mail address =
  3. Visit our Passenger Liaison Office at Helpdesk, Central Park or
  4. Call 051 408 7000

Contact us: 051 408 7065 / 051 408 7066

N.B. Passenger slip given in a bus is very important to help solve passenger queries as quick as possible. The slip contains the following information:
·Driver’s Company Number
·Bus Number
·Duty Number
·Trip Number
·Tag Number
·Trip Stage
All this information is identified on the slip.

We will continue to use the PLO-Corner to communicate new developments and some passenger feedback from the Help-desk. We remain committed to provide quality service to all our stakeholders.