SERVICES

Service excellence

Interstate Bus Lines pride ourselves in delivering excellent service to the communities in which it is operating. Our service credo is underpinned by the commitment to safety, reliability and quality service. Out of the 33 000 monthly trips, spanning a total of just over 17 million kilometres annually, service level execution standard is 99.7%. This far surpasses those of national passenger services of its fleet size in the country.

INTERESTING FACTS

• Founded in 1975, IBL has grown to become a significant transportation company. In 2025, IBL will celebrate its 50th anniversary.
• Started with just 4 buses, IBL has expanded over the years and currently operates a fleet of 235 buses. This fleet includes 9 sub-contractor buses.
• The average age of IBL’s bus fleet is 7.2 years. This is well below the industry norm of 15 years for commuter buses.
• IBL’s operational fleet consists of 123 bus trains and 112 solo’s/rigids. Utilises 224 MAN vehicles, 4 Iveco, and 7 Mercedes-Benz buses.
• Performs an impressive 33,000 trips every month.
• Maintains a service level execution standard of 99.7%.
• Transports around 25,000 passengers daily, operating 7 days a week.
• Covers a substantial distance of 16 million kilometers annually. This averages to about 1.3 million kilometers per month. Equivalent to traveling around the Earth 33 times.
• Consumes a total of 6.3 million liters of fuel per year. Averaging 525,000 liters each month. To put it in perspective, this is like using the fuel of 11,666 VW Polo cars.
• Employs a workforce of 600 full-time employees, including 119 technical employees who maintain the fleet.