I am delighted to advise our passengers that we are continuously reviewing our product offerings to create more value for our passengers.
In the last quarter we reviewed our Refund Policy and we would like to bring the following to the attention of our passengers:
1. Our passengers are urged to approach our Helpdesk or Thaba Nchu Head Cashier for any of the following enquiries, with their proof of purchase (loading slip):
Skipped trip
Lost transfer
Wrong loaded trips
Dead or lost tag
In terms of the policy review, passengers that used cash while they had a valid tag, will now be refunded at cash value provided they produce the cash ticket slip received from the driver.
2. Passengers will be refunded their trips where circumstances that are outside their control resulted in them not using the trips, such as:
Sick leave – valid sick note from a registered doctor
Changes in school roster due to Covid impact – we will require documentation from the school
Business closure or restructuring, we will also require documentation from the employer
Death in the family – death certificate
3. The company also extended the expiry date of the 4 day ticket which would normally be valid for 8 days. We extended it by 1 day for those passengers who do not work every day of the week.
